Built, shipped, still running.

The problem

Around 40 percent of inbound calls went unanswered, most of them after hours. In a business where the first agent to call back usually wins the listing, every missed call was a lead handed to a competitor.

What we built

A voice agent on the main line that answers instantly, qualifies the caller against the questions the team would ask, books viewings straight into the shared calendar, and texts a confirmation before the call ends. Anything outside its scope transfers to a person.

The problem

Order intake, routing, and exception handling across dozens of storefronts was manual. Growth meant hiring, and hiring could not keep pace with the store count.

What we built

Twelve coordinated agents handling order processing end to end: reading incoming orders, routing them to the right fulfilment path, catching exceptions, and escalating only what genuinely needs a human decision.

The problem

Associates read every incoming agreement line by line against the firm standard. At four hours a contract, review was the bottleneck on every deal and the least enjoyable part of the job.

What we built

A review tool that reads the contract, surfaces only the clauses that deviate from the firm standard with the source paragraph attached, and flags risk level. A human signs off in minutes instead of hours.